Last updated: [17-10-2025]
Welcome to Helenus.in (the “Website”, “we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of the Website, your purchase of products, and your relationship with us. By using or accessing the Website (including browsing, ordering, or creating an account), you agree to these Terms in full. If you do not agree, you should not use the Website.
These Terms incorporate by reference our Privacy Policy, Return & Refund Policy, and any other policies posted on the Website. All these form part of the contract between you and us.
- Definitions
“Customer” or “you” means any user of the Website who purchases or intends to purchase products.
“Products” means clothing, accessories, or related items listed for sale on the Website.
“Order” means your request to purchase Products from us via the Website.
“Services” means the Website, including all content, tools, features, ordering, browsing, customer support, and related offerings.
- Eligibility & Account
You represent and warrant that you are at least 18 years old, or the legal age of majority in your jurisdiction, and have the legal capacity to enter into contracts.
If you create an account, you agree to provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for all activities under your account.
You agree not to share your login credentials or allow unauthorized access.
We may suspend or terminate accounts at our discretion, without prior notice, for breach or misuse.
- Products, Descriptions & Availability
We attempt to display Products, images, descriptions, pricing, and availability accurately. However, we do not warrant that your device’s display (e.g. color) will exactly match the actual product.
All descriptions, pricing, promotions, and availability are subject to change at any time without notice.
We may limit quantities or refuse orders in cases of stock unavailability, errors, or as otherwise determined in our sole discretion.
Some Products may be “made-to-order” or customized; in such cases, lead times and specifications may vary, and you accept that there could be deviations within reasonable tolerances.
- Orders & Acceptance
By placing an Order, you offer to purchase the Products subject to these Terms. We reserve the right to accept or reject your Order (in whole or in part) for any reason (e.g. stock, pricing error, payment issues).
An Order is accepted only when we send you an Order Confirmation (via email or other means).
Until acceptance, you may cancel or change the Order. After acceptance, changes or cancellations may not be possible or may incur charges.
If we cancel your Order after acceptance, we will refund any amounts paid, excluding any non‑refundable shipping or processing costs (if applicable).
- Pricing, Taxes & Payment
Prices listed are in [₹ / Indian Rupees] unless otherwise specified, and exclude applicable taxes (GST) and shipping costs unless expressly included.
Payment must be made at the time of placing the Order (unless we offer credit or deferred payment, in which case special terms apply).
We accept payment via [list accepted modes: credit/debit cards, net banking, UPI, wallets, etc.].
You represent that the payment method used is valid, and you are authorized to use it.
If payment is declined or not processed, we may cancel or suspend your Order.
- Shipping & Delivery
We will use reasonable efforts to ship Products after Order acceptance, within estimated timeframes shown. These are indicative and not guaranteed.
Delays may occur due to logistics, customs (for international orders), weather, carrier issues, etc. We are not liable for such delays.
Risk of loss or damage transfers to you once the Products are handed over to the carrier.
You must inspect delivered Products immediately and report defects, damage or shortages per our Return & Refund Policy.
- Returns, Exchanges & Refunds
Returns, exchanges, and refunds (if any) will be governed by our Return & Refund Policy, which you should review; that policy is part of these Terms. - Intellectual Property
All content on the Website — including but not limited to brand name, logos, designs, text, images, graphics, audio, videos — is owned by us or our licensors and protected by copyright, trademark, design, and other intellectual property laws.
You may use content for your personal, non-commercial use only. You may not reproduce, distribute, modify, publish, transmit, create derivative works, or otherwise exploit any material without our express written permission.
If you submit feedback, reviews, or other user‑generated content, you grant us a non‑exclusive, perpetual, worldwide, royalty-free license to use, modify, publish, adapt, and distribute it.
- Prohibited Uses & User Conduct
You agree not to:
Use the Website or Products for illegal purposes or in violation of applicable laws
Violate others’ rights (privacy, intellectual property, etc.)
Transmit viruses, malware or harmful code
Scrape, crawl, or copy data from the Website (unless expressly permitted)
Impersonate others or misrepresent your identity
Interfere with the operation, security or integrity of the Website
Use bots, spiders, or automated means to access or use the Website
Violation of this Section may result in termination of access and legal action.
- Disclaimers & Warranties
The Website, Products, and Services are provided “as is,” without warranties of any kind, whether express or implied (to the extent permitted by law).
We do not warrant that the Website will be uninterrupted, error-free, or secure, or that defects will be corrected.
We disclaim all warranties of merchantability, fitness for purpose, non-infringement, and warranties arising by usage or course of dealing.
Some jurisdictions do not allow exclusion of certain warranties; so some of the above exclusions may not apply to you.
- Limitation of Liability
To the fullest extent permitted by law, in no event will we, our affiliates, officers, directors, employees, agents or suppliers be liable for any indirect, incidental, special, punitive or consequential damages (including lost profits, data loss, business interruption) arising out of or in connection with your use of the Website or Products, even if advised of the possibility of such damages.
Our total liability to you for any claim arising from any Order shall not exceed the amount you actually paid for that Order.
These limitations will apply even if any remedy fails of its essential purpose.
- Indemnification
You agree to indemnify, defend and hold us, our affiliates, officers, directors, employees, agents, licensors and suppliers harmless from and against all claims, liabilities, damages, losses, costs and expenses (including legal fees) arising out of or in any way connected with:
Your breach of these Terms
Your misuse of the Website or Products
Your violation of laws or rights of third parties
Claims arising from user content you submit
We will notify you of claims and may assume control of the defense.
- Termination
We may suspend or terminate your access or use of the Website or your account at any time, for any reason, with or without notice.
Upon termination, you must stop using the Website and delete any materials obtained from it.
Sections relating to Intellectual Property, Disclaimers, Limitations, Indemnification, Termination, Governing Law, etc., will survive termination.
- Changes to Terms
We may modify, update, or replace these Terms at any time. We will post the revised version on the Website with a new “Last updated” date. Your continued use after changes constitutes acceptance. If a change is material, we may provide additional notice (e.g. via email). - Governing Law & Dispute Resolution
These Terms and all disputes arising under or relating to them are governed by the laws of India.
Unless otherwise required by law, any disputes will be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu / or another preferred location.
You and we waive trial by jury (to the extent permitted).
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
- Miscellaneous
These Terms, together with linked policies (Privacy, Returns) constitute the entire agreement between you and us regarding the Website and Products, superseding all prior or contemporaneous agreements.
If any provision here is invalid or unenforceable in your jurisdiction, it will be severed or limited, and the rest of the Terms will remain in force.
Failure or delay by us to enforce any right or provision does not constitute a waiver.
You may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign these Terms.
Headings are for convenience only and do not affect interpretation.
- Contact Us
If you have questions about these Terms, please contact us at:
Email: [helenus.india@gmail.com]
Address: [Tamil nadu, coimbaitore]
Contact name – A MITHRA SHREE
